Safety Recalls vs. Service Campaigns

The National Highway Traffic Safety Administration (NHTSA) is federally empowered to investigate vehicles and components to advance safety. When a safety risk has been identified, the NHTSA working with the auto manufacturer, issues a safety recall to eliminate the risk. Safety recalls have an inherent maintenance plan for all vehicles involved-the automotive manufacturer issues service campaigns to fix performance-related shortcomings. Safety recalls, and service campaigns must be completed at a Kia-authorized service department at no charge to the owner.

Recall Service Summary

Kia owners usually find out about recalls after receiving the notification letter in the mail. The notification letter provides all of the details necessary, including the problem identified, what can happen, how it happens, and where to get the corrective recall service. Certified technicians complete recall services according to the technical bulletin. Our objective is to restore factory specifications by completing all provisions within the recall service bulletin.

Check for Kia Recalls

Kia owners have several options for checking on active recalls. Kia has a safety recall database available online where customers can search for recalls using the 17-digit vehicle identification number (VIN). The VIN is found on the driver's door jamb and registration documents. Customers are always welcome to call us and speak with helpful staff about active Kia recalls involving specific models.

Schedule Recall Service at Timbrook Kia in Cumberland, MD

Kia owners can schedule recall services at any time within 2-3 minutes at the online service scheduler. We can book appointments by phone during regular service department hours. We also invite walk-ins to stop by if in-person scheduling is more convenient. When scheduling service, consider our transportation assistance conveniences, such as home/office pick-up and delivery, courtesy loaner car, and shuttle rides locally. We are conveniently located in Cumberland, near Frostburg, Cresaptown, and La Vale.